Important: You must be connected to the GMC VPN to use MicroSIP. Otherwise, it will not register your extension with the Phones server and will not be able to receive calls.
Important: It is NOT recommended to use your softphone to dial 911 in an emergency. Please use your cell phone or any physical phone around the GMC. This will guarantee emergency services will get accurate location information.
Making a Call
Answering a Call
When someone calls your Extension or Direct Number you will see a pop. To answer; click Answer.
Transfer a Call
You can blind transfer a call in progress by dialing ## followed by the extension
You can start an Attended Transfer by dialing *2 during a call.
Voicemail
You can access your voicemail by clicking on the Voicemail icon
Recording a Call
You can record a call in progress by clicking on the REC icon. The recording will be saved to your Documents folder in a folder named Recordings.
Speed Dial Setup
You can configure Speed Dials similar to what you may have on your desk phone.
Troubleshooting
If others are not able to hear you on a call, you may need to change what microphone MicorSIP is going to use.
Please contact the Help Desk at helpdesk@nazarene.org with any questions or issues.
Article Number: 405
Author: Wed, Jun 15, 2022
Last Updated: Mon, Apr 10, 2023
Author: Jeremy McNeal
Online URL: https://itkb.nazarene.org/itkb/article.php?id=405